VISION

(What We're Striving To Do)

By helping our customers develop successful organizations, we improve our communities, our state, our country, and our world.

MISSION

(Why We Exist)

We help create excellent businesses, hospitals and schools by sharing knowledge about the Baldrige process and other methods that drive organizational efficiency, effectiveness and sustainability.
 
VALUES

(How We Work)

Service to the Public, Fairness and Honesty, Teamwork for the Common Cause, Untiring Effort for Improvement, Courtesy and Humility, Accord with Natural Laws, Gratitude.