"Your examiners did an awesome job! I want to thank you again for 'shaking up our apple cart and pushing us to a higher level. This is an incredible process and I have learned so much about our organization, thanks to your direction."
Jerri Garison
President
Baylor Regional Medical Center Plano

"The Quality Texas process gave us the opportunity to fine tune every aspect of our operation."
Ken Schiller
Co-Owner
K&N Management

"Raytheon APC's work and relationship with the Quality Texas organization over the years, utilizing the Quality Texas evaluation and feedback process, has enabled APC to realize significant improvement across the enterprise."
James Klein
General Manager
Raytheon APC

“Clearly the Criteria, discipline, and focus that underlie the Baldrige process have been key contributors to our daily improvements. The feedback we received … has been instrumental in providing a clear road map for the journey.”
Michael Murphy
CEO
Sharp HealthCare

"If you aren't interested in the Baldrige Criteria, you should reassess starting a business."
Ken Schiller
Owner/Partner
K&N Management

“People ask, ‘Why Baldrige?’ My answer is very simple: Triple A bond rating on Wall Street from all three rating agencies, bringing capital projects in on time and within budget, a 96 percent business satisfaction rating, a 94 percent resident satisfaction rating, an overall quality rating of 95 percent, and an employee satisfaction rating of 97 percent … that’s why we’re involved with Baldrige.”
Michael Levinson
City Manager
City of Coral Springs

"If I was starting a business, and I had to choose between a Harvard MBA and a Baldrige examiner to run it, I'd take the examiner every time. Even if they only had a GED."
Ken Schiller
Owner/Partner
K&N Management

“It amazes me that U.S. businesses spend so much money on ‘how to’ books and coursework to teach leaders how to build successful organizations. My recommendation: implement the Baldrige-based Criteria into your business. No other single document can help build a long-term successful organization.”
Jerry R. Rose
Former president
Sunny Fresh Foods

“[Adopting the Criteria] is the single biggest business strategy that we . . . have employed. And it’s clearly had the biggest financial payback of anything we’ve ever done.“
Larry Schoenecker
Executive vice president
BI

"If that Criteria book is going to make me successful, why wouldn't I sit down and learn it."
Ken Schiller
Owner/Partner
K&N Management